Returns + Exchanges

At BrandsFleet, we value our customers and strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges under the following conditions.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:
✔ The item is in unused, unworn, and original condition with all tags and packaging intact.
✔ The request is made within [X] days of receiving the product.
✔ The product is not a non-returnable item (e.g., undergarments, personal care products, custom-made items).

2. How to Request a Return or Exchange

1️⃣ Contact our customer support at [Your Contact Email] or [Your Phone Number] within the eligible return window.
2️⃣ Provide your order number and reason for return/exchange.
3️⃣ Our team will review your request and provide return instructions.
4️⃣ Ship the item back using a trackable shipping method. (Return shipping costs may apply.)

3. Refunds & Processing

• Refund Method: Refunds will be issued to the original payment method or as store credit.
• Processing Time: Once we receive and inspect your return, we will process the refund within [X] business days.
• Shipping Costs: Original shipping fees are non-refundable, and return shipping costs may be the customer’s responsibility unless the return is due to a defect or incorrect item.

4. Exchange Policy

• If you wish to exchange an item, we will send the replacement once we receive the original item.
• Exchanges are subject to stock availability.
• If the desired product is out of stock, we will issue a refund or store credit.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within [X] days of delivery with photos, and we will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

Certain items cannot be returned or exchanged, including:
❌ Final sale items
❌ Personal care & hygiene products
❌ Gift cards & digital products
❌ Customized or personalized items